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Case Study

Optimized Terminal Billing at the Seaport for Streamlining Billing Processes

No of Users

500+

Project Duration

5 Months

About Client

Our client is a leading U.S. seaport, renowned for its strategic location and pivotal role in international trade. Situated in the northwest corner of the United States, they rank among the top 10 container ports in the country and are a major center for handling a diverse range of cargoes, including autos, bulk goods, break-bulk, and heavy-lift cargoes. The port’s strategic positioning and focus on operational excellence have established it as a crucial hub for international trade in the Pacific Northwest, making it the preferred choice for efficient and reliable cargo movement. 

Technology and Services

Microsoft Dynamics GP 10.0, Microsoft Visual Studio .Net 2005, SQL Server 2005, Crystal Reports

Industries

Transport Industry

“We never expected such big results. Thanks to the dedicated team for the efforts” – CIO 

60%

Enhanced Optimizing Workflows

55%

Streamlined Billing Process

Project Synopsis

The client, a prominent U.S. seaport and a major hub for autos, bulk, break-bulk, and heavy-lift cargoes, sought to enhance its financial management capabilities. As a member of The Northwest Seaport Alliance and operating under state-enabling legislation, the Port plays a significant role in international trade. Covering over 2,700 acres, it handles a vast array of cargo activities. The Port needed a solution that could integrate seamlessly with its existing systems to streamline its unique billing processes. 

The Challenge

    • The Port’s financial operations, managed through Microsoft Dynamics GP, faced significant limitations due to the software’s lack of specialized entities for port-specific business functions.
    • The existing billing process required customization to address the unique needs such as docking fees, unloading/loading activities, labor charges, and maintenance services.
    • These processes were not natively supported by GP’s modules, leading to inefficiencies and difficulties in managing terminal billing.

The Solution

    • Developed the Terminal Billing Solution, an add-on module for Microsoft Dynamics GP 10.0.
    • Integration with Finance and Sales Modules.
    • Ensures seamless processing of invoices and financial records.
    • Comprehensive billing capabilities to manages complex billing for various port activities, including docking, cargo handling, and maintenance services, with rates defined in the Terminal Billing Solution.
    • Extensive reporting provides detailed and customizable reports to support the billing process and enhance financial oversight.
    • MS CRM integration facilitates effective customer relationship management and operational coordination.
    • Compatibility with third-party products allows integration with other shipping and port-related applications to enhance functionality and data flow.

The Result

  • The extensive integration of MS CRM with Microsoft Dynamics GP streamlined financial and customer management processes.
  • The Terminal Billing Solution replaced legacy applications, modernizing the Port’s billing and financial management.
  • The new solution provided an efficient and tailored approach to terminal billing, addressing the unique needs of the Port.
  • Enabled effective integration with other shipping applications, further optimizing operational workflows.

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